I am not receiving the OTP (One-Time Password). What should I do?
- Check Network Connectivity
Ensure your mobile/ device has a stable network connection. - Correct Phone Number/Email
Double-check that you've entered the correct phone number or email address. There is also a possibility that the owner may have upgraded the version. In that case, the admin/ owner needs to send you an invite again. - Spam/Junk Folder
If using email, check your spam or junk folder in case the OTP was mistakenly filtered. - Resend OTP
Use the "Resend OTP" option available on the Spark app or website. - Wait for a Minute
Sometimes there might be a delay due to network issues. Wait for a minute before requesting another OTP. - Contact Support
If the issue persists, contact Spark customer support at [email protected] for assistance.
The OTP that I entered is incorrect. What happened?
- Check for Typing Errors
Make sure you enter the OTP exactly as received. - Expired OTP
OTPs are typically time-sensitive. Ensure you are entering the OTP within the validity period, which is 20 minutes. - New OTP Sent
If you have requested a new OTP, only the most recent one will be valid. Enter the latest OTP received.
The OTP is not being accepted, even though I am entering it correctly.
- Clear Browser/App Cache
Try clearing the cache of your browser or app. Outdated data may prevent OTP verification. - Use Another Browser or Device
Switching devices or using a different browser can sometimes solve the issue. - Restart App/Device
Try restarting the Spark app or your device to refresh the connection. - Contact Support
If none of the above steps work, reach out to Spark support at [email protected] for further troubleshooting.
I keep receiving OTPs without requesting them. Is this a security issue?
- Account Security
This may indicate someone else is trying to log into your account. Change your password immediately.
Can I disable OTP for my account?
- No, OTP is Mandatory
For security reasons, Spark requires OTP verification for certain actions. It cannot be disabled as it adds an extra layer of security to your account.
What should I do if I don’t have access to my registered phone number/email?
- Update Contact Information
If possible, log into your Spark account and update your phone number or email address. - Contact Support
If you're unable to log in because of OTP verification, contact Spark support at [email protected] to help recover your account.
I am receiving multiple OTPs at once. What should I do?
- Enter the Latest OTP
Only the most recent OTP will work. Ignore any earlier OTPs you received. - Avoid Multiple Requests
Try not to request multiple OTPs in a short period, as this can lead to confusion. Wait for the OTP to arrive before trying again.
If you're still facing OTP issues, it is recommended to contact Spark support directly for tailored assistance.