We understand that sometimes subscription renewals can slip your mind, and you may have been charged unexpectedly. Don’t worry, we’re here to assist you with this!
If you have been charged but forgot to cancel your subscription, please follow these simple steps for assistance:
1. Contact Us:
Send an email to cs@sparkit.ai using the email address associated with your account. In your email, please include the following details:
- Your full name
- The date of the charge
- Any relevant transaction or order number (if available)
2. Review and Assistance:
Once we receive your email, our customer support team will review your request. We aim to respond within 48 hours and provide the necessary assistance, whether that means processing a refund or offering alternative solutions.
We’re committed to making sure your experience with us is smooth, so don’t hesitate to reach out. We’ll work quickly to resolve the issue for you.
Thank you for choosing Spark!